ROADSIDE ASSISTANCE
ISUZU Roadside Assistance lets you travel with complete peace of mind knowing a team of professionals is a mere phone call away.
Call us on: Gaborone (+267 362 6800 or +267 72 100 155)
Francistown (+267 241 6505 or +267 72 891 990)
In the event of an unfortunate vehicle breakdown, we will be dedicated to assisting you and your valued passengers to your destination as quickly, safely and hassle-free as possible. Please note that this service is only supported in Botswana, South Africa, Namibia, Lesotho and Swaziland.
BAKKIE ROADSIDE ASSISTANCE Broadly, ISUZU Roadside Assistance covers:
TOWING SERVICE OR TECHNICAL ASSISTANCE
In the event of a vehicle breakdown, we’ll arrange for your vehicle to be towed to the closest Dealership for diagnosis and repairs. Where possible and if repairable at roadside, an ISUZU Dealership or Roadside Assistance technician will be dispatched to assist you with your vehicle concern.
COURTESY OR ALTERNATIVE TRANSPORT
In the event of a vehicle breakdown, we’ll arrange for your vehicle to be towed to the closest Dealership for diagnosis and repairs. Where possible and if repairable at roadside, an ISUZU Dealership or Roadside Assistance technician will be dispatched to assist you with your vehicle concern.
ACCOMMODATION OR RENTAL CAR
Should you be stranded further than 100km from your home or destination due to your vehicle undergoing un-scheduled repairs as a result of breakdown, a FREE rental car will be provided in order for you to complete your destination or alternatively suitable FREE overnight accommodation as applicable. A fuel deposit (fully refundable when vehicle is returned with a full tank of fuel) is payable for rental cars supplied and fuel (including tolls) for travelling during rental usage is for owners account.
OTHER SERVICES AND BENEFITS
- Safety at Roadside (if you feel unsafe, a security vehicle as available will be dispatched to protect you)
- Safe overnight storage of vehicles
- Repatriation of your vehicle to your home/closest dealer upon completion of repairs (further than 100km from home)
- Changing of flat tyres
- Keys locked in car
- Fuel Assistance (owner pays for fuel supplied only)
- Transmission of urgent messages to family members or assistance with directions
- Information services (closest Dealer, filling station, vehicle warning systems, tyres)
All benefits are as applicable and that any negligence, accident damage or other will not be covered.
EXTEND YOUR COVERAGE
Buy Roadside Assistance coverageExisting ISUZU owners, as well as owners who are reaching the end of their coverage period, can also buy Roadside Assistance coverage from any authorized ISUZU Dealership.
CALL US FOR ROADSIDE ASSISTANCE
Buy Roadside Assistance coverageCall us on: Gaborone +267 362 6800 (office hours) or +267 72 100 155 (after office hours)
Francistown +267 241 6505 (office hours) or +267 72 891 990 (after office hours)
HOW TO REQUEST ROADSIDE ASSISTANCE
To get help when you are on the road, simply call our dedicated Roadside Assistance customer call centre and we will rush to your aid. ISUZU Roadside Assistance lets you travel with complete peace of mind. A stress-free motoring experience like having one’s own personal assistant, a mere phone call away on:
Gaborone: +267 362 6800 (office hours) or +267 72 100 155 (after office hours)
Francistown: +267 241 6505 (office hours) or +267 72 891 990 (after office hours)
To make the process as efficient as possible and for the best support, it is helpful to have the following information ready when calling:
- Your name and contact phone number
- Specific location of the vehicle, along with the nearest landmark
- Vehicle Model, colour and registration plate number
- Vehicle Identification Number (VIN) (on license disc and bottom left corner of windscreen)
- Latest Mileage
- Brief description of the problem with vehicle
WHAT TO DO IN AN ACCIDENT IF YOU ARE INVOLVED IN AN ACCIDENT, STAY CALM AND FOLLOW THE STEPS BELOW TO MAKE SURE YOU AND OTHERS REMAIN SAFE:
1. CHECK FOR INJURIES
If any serious injuries are incurred, call an ambulance or the police immediately
2. SAFE LOCATION
If you are in an unsafe location and your car is able to be moved, drive it to the closest safe location.
3. AWAY FROM TRAFFIC
If your car cannot be driven, make sure you and other passengers are away from other traffic or remain in the vehicle.
4. TURN OFF VEHICLE
Turn off the vehicle ignition and turn on your hazard lights to warn other drivers. If you have a safety triangle, place it on the road at least 5m from your vehicle.
5. GATHER INFORMATION
Gather the important incident, contact, vehicle and insurance information from the other driver(s) if there is more than one vehicle involved. (take many photos)
6. CALL ASSISTANCE
Call your insurance company immediately and don’t allow your vehicle to be towed by any towing service other than your insurance provider’s authorised towing service.
7. REPORT INCIDENT
Report the accident to the police within 24 hours.
TRUCK ROADSIDE ASSISTANCE
Roadside assistance is a necessity. Isuzu Trucks offers you this personalized service offering 24 hours and 365 days via our Customer Support Center. Roadside Assistance is available on all vehicles. We will arrange either a technician to repair your vehicle on the side of the road or a tow operator to take your vehicle to the nearest dealership to be repaired.
To ensure that your vehicle is back on the road as quickly and efficiently as possible, we conduct a conference call with your driver or fleet manager and the nearest dealers’s technician and our call centre agent. Once the decision has been made, our agent will follow your case until it has been resolved to your satisfaction.
If your vehicle is within warranty, you will receive this service free of charge.
Customer concerns are taken seriously and our Customer Support Center strives to resolve the situation to everyone’s satisfaction.
Please call +267 75 711 695 – ISUZU TRUCKS or for more information.
